01 What is a render farm?
A render farm is a computer cluster — a large number of powerful servers with installed and configured software: 3Ds Max, Cinema 4D, After Effects, etc. The scene render is divided into several dozen servers on the render farm, and each server renders its own frame portion in parallel with other servers. So you can get a render of large projects in 1-2 hours using 20, 40, 60 servers instead of your computer. The rendering of any project always takes only a part of the render farm servers: from 1 to 100, because it is inefficient to run the render on 800 or 1000 servers.
02 What do you offer?
We offer you an online render of your projects on the servers of our render farm with payment of the working hours of the servers that will render your projects.
03 How should I choose on which farm to render and why are you better than others?
"Selecting a render farm without trying is very difficult, we suggest registering and trying, for tests you will be credited 4 render hours for the first frames. We do our best to simplify for you all the points related to the interaction with our farm. If we talk about the features of our farm, we distinguish the following:
- 800 servers for render CPU
- 16 GPU servers
- Qualified online technical support 24/7
- No waiting in the queue when the render is started (load the project, put it on the render, the process starts immediately)
- Availability of own plug-ins for 3Ds Max, Cinema 4D, After Effects for working with a farm in a click
- Ability to independently set the required number of servers for rendering
- NDA for each project"
04 How to launch the render?
If you use 3Ds Max, AfterEffect or Cinema 4D, then you can run the render directly from the application by installing our RenderApp plugin.
If you use other software, then the render is launched via the web interface at https://farm.turborender.com
If you render on video cards (GPU render), then you will be given direct access to the server via TeamViewer. Access is provided by the technical support.
05 I have to pay in the render hours. What does it mean?
Render hours is the currency used on our online farm. You spend time and pay time (render hours). Do you have enough of your render-hours for the project render, you can count in the calculator, scoring in it data about your processor and render time on your computer.
06 How to find out how much the render will cost?
The cost of the render depends on how long your scene is rendered by the servers of our render farm. Payment is taken for the work of each server involved in the scene render, based on the tariff of 1,25 $ per hour.
If 1 server is working on your scene for 3 hours, then the cost of the render will be 3,75$ (3 hours at 1,25 $ per hour). In this case, you can perform a render on 3 servers in 1 hour, the cost will be 3,75$ as well: 1 hour at 1,25 $ per hour. and so for each of the three servers.
It is extremely difficult to assess the price in advance. But you can estimate the approximate cost and duration using our calculator. Please note that the cost does not depend on the number of selected servers; it is calculated based on the amount of machine hours spent on all servers.
07 What are the prices for render on your farm?
The cost of one hour render on the CPU is 1,25 $, on the GPU - 10 $. There are discounts of up to 60% depending on the scale of your project. More details can be checked with your personal manager.
08 How to pay for the render?
For each completed render, the system will use a render clock with your balance. You can top up the balance of the render hours in your account in the "Payments" section through Webmoney, Paypal, Yandex-money payment systems, as well as with Visa / Mastercard. We can also work through an agreement with legal entities and non-cash payment by bank payment.
09 How long will my project be rendered?
You can roughly calculate the duration of the render of your project on the render farm. To do this, you will need to use a calculator, and you will need to know the render time of 1 frame on your computer, as well as what kind of processor you have. A calculator based on the processor performance table will estimate how long 1 frame on our server will be rendered, then it will multiply this by the total number of frames and will tell you how much this will be the actual wait time for different number of servers.
10 What is your technical capacity?
CPU 800 Servers
Types of servers (character of one server):
- 2x Intel Xeon 5670, 48Gb RAM
- 2x Intel Xeon 5680, 48Gb RAM
- 2x Intel Xeon 2650v2, 64Gb RAM
- Intel Xeon 2673 (v3, v4) 56Gb, 112Gb RAM
- Intel Xeon E5-2695V3 256Gb RAM
GPU 16 servers
Characteristics of a single server:
4x GeForce GTX 1080ti, 64Gb RAM, Octanebench: 756
11 What software do you support?
We support 3D's Max, AfterEffect, Cinema 4D, Maya, Blender, as well as all the popular plugins for these programs. If we do not have some plug-in, or you need to add your font, you can contact the support team, and we will install it for you.
12 What should I do if the calculator does not have my processor?
Do not worry, just contact the technical support team, they will help you with choosing the closest type of device.
13 How accurately does your calculator on the website calculate the rendering time and cost?
The accuracy of our calculator directly depends on the accuracy of the data you provide for the calculation. If you do not have the opportunity to estimate the average rendering time of a frame, then we will be able to estimate the cost fairly accurately after we make a prerender of every 10th frame. In the case of static rendering, the accuracy of estimating the cost and time is rather low. Everything will depend on the initial render settings. Therefore, we recommend that you do not postpone the delivery of the project until the last minute and reserve some more time and money.
14 Are plugins supported in scenes? What if the 3D max settings (gamma, etc.) are different from the settings on the rendering farm?
"Our farm supports most plugins. In order for the 3D max settings (gamma, etc.) to be as you need, you can specify specific settings for rendering your scene when setting the task.
Or, if you use 3D's Max, AfterEffect, Cinema 4D, you can download the RenderApp application, which:
1. Automatically sends your project to the render farm and launches to render directly from the modeling environment.
2. Checks the scene for possible errors and eliminates them if detected.
3. Prepares the scene for a render farm on a render farm.
3. The plugin is created to automatically collect all the settings."
15 How can I contact you?
"You can write in the lower right corner of the screen in the support team window, or:
Contact the technical support team by phone
8-800-333-09-83 (toll free in Russia)
Phone: + 7-499-322-0742
WhatsApp, Viber: +79080648094
Skype: Support TurboRender
16 Is there any guarantee that my scenes and ideas will not be stolen by a third party?
The contract of the offer has the NDA for each project. We take all measures of technical protection against unauthorized access to the files transferred to us, your files and projects are visible only to you.
17 How to get access to GPU servers?
Access to GPU servers is carried out directly using the TeamViewer program. Information about connection via TeamViewer is provided by the technical support team.
18 I put 400 frames on the render, and only one was counted, why?
Check the formulation of the problem, most likely you just indicated the number 400 instead of 0-400 in the frame range.
This is not correct, since only the 400th frame is miscalculated, in order to miscalculate the desired range of frames, you need to specify a range of frames, for example, 0-400
19 What does the name of the scene with the extension mean?
Scene extension is what comes after the dot in the scene file name.
For example: file.max Accordingly, the scene name with extension is the name of the scene + extension: file.max
20 Is there a RenderApp for MacOS?
Currently, RenderApp only supports Windows. If you have a different operating system, you can always use the web interface of the render farm.
21 How can I download the results?
You can download the results in your account on the general task page, or in the RenderApp application, to do this, click on the task and click the download results button.
22 How can I upload a scene to you?
If you run the render using our plugin, the archive with the scene will be uploaded to the farm automatically. You can also use any ftp-client, for example, FileZilla. Connection address: ftp.turborender.com, port 21, login and password are the same as from the personal account.
If the scene is not very large, you cannot load it in advance, but immediately create a task for the render, indicating the file on your computer. The file will be loaded automatically when creating the task.
23 What is RenderApp and why do I need it?
RenderApp is a plugin that automatically sends your project to the render farm directly from the modeling environment at the touch of a button. Checks the scene for possible errors and eliminates them if found. Prepares the scene for a render farm on a render farm.
24 What is the difference between rendering in my account and using the RenderApp plugin?
With RenderApp, you launch a render on the farm in a click directly from 3Ds Max, AfterEffects or Cinema 4D. RenderApp itself collects all scene files into an archive, uploads them to the render farm and launches them to the render.
When rendering via the web interface, you need to independently assemble the archive from all the project files, upload it to the render farm, create a task, re-specifying all render parameters.
25 What is the difference between CPU and GPU?
CPU - rendering utilizing processor capacity
GPU - rendering utilizing video card capacity
26 Why are there watermarks on the results?
Your account is in demo mode, to activate your account and get results without watermarks, you need to replenish the balance in the amount of 5 $
27 Why the price of the calculator and the actual cost of the render may differ?
The actual cost of the render and the price in the calculator may differ because the actual average render-time of one frame may be very different from the calculated one, the processor model may not be accurately indicated, or a model different from your processor may be chosen. If at the time of calculating the price on the calculator you were doing a test render on your computer, and then made changes to the scene, then you can get a significant change in the rendertime of 1 frame, and as a result, a completely different price.
28 What should I do if after launching the render, the task falls into an error?
The best action to take is to contact the support team and let them know the task ID. The task ID can be taken from the task page.