Terms of service

Effective from: May 31, 2020

This page (together with the documents it refers to) outlines the terms and conditions on which we grant you access to and use of our website www.Turborender.com and the terms and conditions under which we supply any of the products (Products) listed on www.Turborender.com to you. Please read these terms and conditions carefully before continuing to use Our Site or ordering any Products from Our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. The terms and conditions do not affect your statutory rights as a consumer

USE OF OUR SITE

By using Our Site you agree to be legally bound by these terms, which shall take effect immediately on your first use of Our Site. If you do not agree to be legally bound by all the following terms please do not access and/or use Our Site.

We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Turborender. Your continued use of Our Site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Our Site content in any way (except for your own personal, non-commercial use). You also agree not to adapt, alter or create a derivative work from any Our Site content (except for your own personal,non-commercial use). Any use of Our Site content requires the prior written permission of Turborender.

You agree to use Our Site only for lawful purposes in accordance with these terms and condition, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of Our Site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within Our Site.

Our Site content, including the information, names, images, pictures, logos and icons regarding or relating Turborender and/or its products and services (or to third party products and services), is provided "AS IS" and on an "IS AVAILABLE" basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that functions contained in Our Site content will be uninterrupted or error free, that defects will be corrected, or that Our Site or the server that makes it available are free of viruses or bugs.

The names, images and logos identifying Turborender or third parties and their products and services are subject to copyright, design rights and trade marks of Turborender and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Turborender or any other third party.

Links on Our Site may lead to other websites. Turborender accepts no responsibility for the content, accuracy or function of such websites nor does Turborender endorse the contents of such sites.

Where you are invited to submit any contribution to www.Turborender.com (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant Turborender a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with this website's acceptable use policy and the privacy restrictions set out in this website's privacy policy. If you do not want to grant to Turborender the rights set out above, please do not submit your contribution to this Site.
 

By submitting your contribution to www.Turborender.com you:
warrant that your contribution is your own original work and that you have the right to make it available to Turborender for all the purposes specified above; is not defamatory; does not infringe any law; and indemnify against all legal fees, damages and other expenses that may be incurred as a result of your breach of the above warranty; and waive any moral rights in your contribution for the purposes of its submission to and publication on this Site and the purposes specified above.

If there is any conflict between these terms and specific terms appearing elsewhere on this Site then the latter shall prevail.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

These terms shall be governed by and interpreted in accordance with the law of Russian Federation.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

Your order constitutes an offer to us to buy a RH. RH – the internal virtual currency of the rendering farm. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been accepted (Order Confirmation). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been confirmed in a separate Order Confirmation.

REFUND POLICY

Refund - reimbursement of the payment to the client via the same payment service in which the payment was made.
Compensation - partial or full refund of funds devoted to a certaintask, by crediting the client's current account within the bonus funds system.

The refund is made on the basis of a user request made in writing which specifies the reason for the refund.

The request for compensation to the user can be initiated by the technical support specialist, who is responsible for the support of a particular client, after studying the case and the approval by the manager and the director.

A full and unconditional refund is issued to the user solely in the event where it is impossible to provide the rendering service to the user within the framework of the rendering farm. In all other cases of disputes or in the event of technical difficulties, funds are compensated to the client's personal account in means of internal virtual currency. The process and the size of compensation is outlined in this document.

All decisions on a refund or compensation are made by the manager of the ‘Turborender’ company after detailed scrutiny of the circumstances.

A client is entitled to a compensation in the following cases:
- To a full, 100% compensation, if the rendering process result cannot be used.
- To a half, 50% compensation, if the result of the rendering process can be used, but with minor deviations.
- If during the rendering process there was a system failure that affected the rendering quality through no user’s fault, the compensation will be of 100%.
- If a technical failure took place during the rendering process, which led to an increase in the cost of carrying out a specific task, there will a partial compensation of 30%.
- If there has been a technical malfunction in rendering process, which led to an increase in the time of the execution of a certain task, the compensation will be of 20%.
- If after the completion of the task, the user could not get the results of the render within one (1) hour after the completion of the render, the compensation will be of 75%.

No compensation is provided in the following cases:
- An absence of completed frames in the task.
- If during the rendering process there was a system failure, which affected the rendering quality, and was caused by the user’s error.
- If there were technical errors in the source file of the task, which led to render results not meeting the expectations of the user.
- If there has been no confirmation that a system failure took place during the rendering process and this failure has increased the cost of performing a particular task.
- If there is no proof that a system failure took place during the rendering process, which led to an increase in the time of execution of a certain task.
- If, in the event of a technical problem with the rendering result, the user has not provided any assistance.

If you wish to do so, please e-mail info@turborender.com

Some orders require that we receive the product before issuing a refund. Please do not return an order without contacting customer service.

RISK AND TITLE

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products.

PRICE AND PAYMENT

The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

These prices include VAT if applicable but exclude delivery costs, which will be added to the total amount.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing.

Payment for all Products must be by Paypal or the following credit or debit cards, Visa, MasterCard, Apple Pay, Google Pay, Mir. Payment will be taken at the time of ordering.

You undertake that the details you provide to us for the propose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there is sufficient funds to cover the cost of the goods or services ordered.

IMPORT DUTY

If you order Products from our site, they may be subject to taxes.
You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
In the event that import duties and taxes remain unpaid by you, we are under no obligation to compensate for any losses as a result of destruction or abandonment of your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

COMPLAINTS

If you have any complaint about our service or product, we would very much like to hear from you. Please e-mail us info@turborender.com or mail to 3rd floor, room 1575, 42 b.1 Bolshoy boulevard, Skolkovo Innovation center, Moscow, 121205

ONLINE SECURITY

We use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page your using is secure as the letters 'https' will replace 'http' in the browser address window. You will also notice a padlock appear either next to your browser address window or at the bottom of your browser window. Our Payment Service Provider is Cloud Payments – the largest independent payment service provider in Russia. Cloud Payments provides a secure payment gateway, processing payments for thousands of online businesses, including ours. Cloud Payments uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. The checkout screens you see on our website simply act as a window (or “frame”) in which Sage Pay’s system operates. All of your sensitive data is secured using the industry standard encryption technology known as Secure Socket Layer (SSL). This technology essentially scrambles your data when you transmit it to us to keep your order information secure.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

LAW AND JURISDICTION

Contracts for the purchase of Products through our site will be governed by Russian law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of Russian Federation.

GENERAL

1 If there is any conflict between these terms and specific terms appearing elsewhere on our Site then the latter shall prevail.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

FEEDBACK

We welcome your feedback, suggestions and other communications regarding our website and the information, products and services made available through our website. Feedback may be provided through our website, social media forums, email, mail, surveys, verbal communications or other means. By providing such feedback you understand and acknowledge that:

Any feedback you provide is the exclusive property of Turborender;
We may use your feedback in any lawful manner we deem appropriate without notice, permission or compensation; and
You have assigned to Turborender all worldwide rights, title, interests, copyrights and other intellectual property rights in, to and from your feedback.
You should only provide feedback that you wish us to use accordingly.

CONTACT US

You may contact us at:

Turborender LLC.
3rd floor, room 1575, 42 b.1 Bolshoy boulevard, Skolkovo Innovation center, Moscow, 121205

CUSTOMER SERVICE

We'd love to hear from you

info@turborender.com

We'll respond to you within 24 hours.

01 What is a render farm?

It simply means a computer cluster- it is the user of huge number of powerful servers that has being pre-installed with a computer software which includes the likes of Cinema 4D, 3Ds Max, After Effects etc. your scene numbers will be broken down into different available servers on other render farm, each render farm has been pre-configured to render its own portion in line with other servers.

This means, you can a project that is very large to be render by over 20, 40 or 60 servers in the space of 1 or 2 hours instead of your personal computer. The rendering of any project always takes only a part of the render farm servers: from 1 to 100, because it is inefficient to run the render on 800 or 1000 servers.

02 What do you offer?
You as a user of our system, we offer the services of rendering your projects on our server farm and you pay for the number of hours our servers take to render your projects.

03 How should I choose on which farm to render and why are you better than others?
You cannot accurately select the render farm to use if you have not acquitted with the way the system operates, so it is advised you register with us, you will get a 4 hours’ free render hours for your first frame. With our simplify steps related to interacting with our farm, you will get along I just a short while period. Here are the features of our render farm
- 800 servers for render CPU
- 16 GPU servers
- Qualified online technical support 24/7
- No waiting in the queue when the render is started (load the project, put it on the render, the process starts immediately)
- Availability of own plug-ins for 3Ds Max, Cinema 4D, After Effects for working with a farm in a click
- Ability to independently set the required number of servers for rendering
- NDA for each project

04 How to launch the render?

If you make use of any of this software 3Ds Max, After Effects or Cinema 4D, then you have been enabled to run render directly from the application with just a click to install our plugin by installing our RenderApp plugin. 

Then if you make use of other interface you can render your projects through https://farm.turborender.com If you render on video cards (GPU render), then you will be given direct access to the server via TeamViewer. Access is provided by the technical support.

05 I have to pay in the render hours. What does it mean?

First changes will be notice in the area of payment, the number of render-hours is indicated with the purchase, and the amount to be paid is calculated based on the basic rate: 1 render-hour is equal to the cost of one server hour- 1.25$. This simply means, by just placing a purchase on a 10 hours render hours, you have automatically purchase 10 hours of work on our servers, and then you spend them on the work of our servers on your projects. Every minute of work of each server on any of your projects is taken into account. You can spend these 10 render hours on 5 hours of work of 2 servers, or 10 hours of work of 1 server and so on, that is just the simplest illustration to this.

The variation of the charges is due to the number of time your scene will be rendered by our online render farm servers, also we charge based on the work each of our server that will be integrated in your scene render, our rate is 1.25$ per hour.

For example, if your scene will be using just one of our server for just 3 hours, then your charges will be 3 render hours which amount to 3.75$, if your scene will be taking 3 servers, that is 3 render hour multiply by 3 servers and it is equivalent to 11.225$.

You may not be able to accurately predict the number of hours your scenes may take to render, however, with the help of our calculator, you could approximately calculate what charges you may be charge, this system will have calculated based on the amount of machine hours that is spent on the work on all of the servers.

06 How to find out how much the render will cost?

The cost of the render depends on how long your scene is rendered by the servers of our render farm. Payment is taken for the work of each server involved in the scene render, based on the tariff of 1,25 $ per hour.

If 1 server is working on your scene for 3 hours, then the cost of the render will be 3,75$ (3 hours at 1,25 $ per hour). In this case, you can perform a render on 3 servers in 1 hour, the cost will be 3,75$ as well: 1 hour at 1,25 $ per hour and so for each of the three servers.

It is extremely difficult to assess the price in advance. But you can estimate the approximate cost and duration using our calculator. Please note that the cost does not depend on the number of selected servers; it is calculated based on the amount of machine hours spent on all servers.

07 What are the prices for render on your farm?
The cost of one hour render on the CPU is 1,25 $, on the GPU - 10 $. There are discounts of up to 60% depending on the scale of your project. More details can be checked with your personal manager.

08 How to pay for the render?
For each completed render, the system will use a render clock with your balance. You can top up the balance of the render hours in your account in the "Payments" section through Webmoney, Paypal, Yandex-money payment systems, as well as with Visa / Mastercard. We can also work through an agreement with legal entities and non-cash payment by bank payment.

09 How long will my project be rendered?
You can roughly calculate the duration of the render of your project on the render farm. To do this, you will need to use a calculator, and you will need to know the render time of 1 frame on your computer, as well as what kind of processor you have. A calculator based on the processor performance table will estimate how long 1 frame on our server will be rendered, then it will multiply this by the total number of frames and will tell you how much this will be the actual wait time for different number of servers.

10 What is your technical capacity?

CPU 800 Servers
Types of servers (character of one server):
- 2x Intel Xeon 5670, 48Gb RAM
- 2x Intel Xeon 5680, 48Gb RAM
- 2x Intel Xeon 2650v2, 64Gb RAM
- Intel Xeon 2673 (v3, v4) 56Gb, 112Gb RAM
- Intel Xeon E5-2695V3 256Gb RAM

GPU 16 servers
Characteristics of a single server:
4x GeForce GTX 1080ti, 64Gb RAM, Octanebench: 756

11 What software do you support?
We support 3D's Max, After Effects, Cinema 4D, Maya, Blender, as well as all the popular plugins for these programs. If we do not have some plug-in, or you need to add your font, you can contact the support team, and we will install it for you.

12 What should I do if the calculator does not have my processor?
Do not worry, just contact the technical support team, they will help you with choosing the closest type of device

13 How accurately does your calculator on the website calculate the rendering time and cost?
The accuracy of our calculator directly depends on the accuracy of the data you provide for the calculation. If you do not have the opportunity to estimate the average rendering time of a frame, then we will be able to estimate the cost fairly accurately after we make a pre-render of every 10th frame. In the case of static rendering, the accuracy of estimating the cost and time is rather low. Everything will depend on the initial render settings. Therefore, we recommend that you do not postpone the delivery of the project until the last minute and reserve some more time and money.

14 Are plugins supported in scenes? What if the 3D max settings (gamma, etc.) are different from the settings on the rendering farm?

Our farm supports most plugins. In order for the 3D max settings (gamma, etc.) to be as you need, you can specify specific settings for rendering your scene when setting the task.

Or, if you use 3D's Max, After Effects, Cinema 4D, you can download the RenderApp application, which:
1. Automatically sends your project to the render farm and launches to render directly from the modeling environment.
2. Checks the scene for possible errors and eliminates them if detected.
3. Prepares the scene for a render farm on a render farm.
3. The plugin is created to automatically collect all the settings.

15 How can I contact you?
You can write in the lower right corner of the screen in the support team window, or:
Contact the technical support team by phone
8-800-333-09-83 (toll free in Russia)
Phone: + 7-499-322-0742
Telegram: @TurborenderBot
WhatsApp, Viber: +79080648094
Skype: Support TurboRender
E-mail: support@turborender.com

16 Is there any guarantee that my scenes and ideas will not be stolen by a third party?
The contract of the offer has the NDA for each project. We take all measures of technical protection against unauthorized access to the files transferred to us, your files and projects are visible only to you.

17 How to get access to GPU servers?
Access to GPU servers is carried out directly using the TeamViewer program. Information about connection via TeamViewer is provided by the technical support team.

18 I put 400 frames on the render, and only one was counted, why?
Check the formulation of the problem, most likely you just indicated the number 400 instead of 0-400 in the frame range. This is not correct, since only the 400th frame is miscalculated, in order to miscalculate the desired range of frames, you need to specify a range of frames, for example, 0-400

19 What does the name of the scene with the extension mean?
Scene extension is what comes after the dot in the scene file name. For example: file.max Accordingly, the scene name with extension is the name of the scene + extension: file.max

20 Is there a RenderApp for MacOS?
Currently, RenderApp only supports Windows. If you have a different operating system, you can always use the web interface of the render farm.